J.Margus Klaar
Rebuilding Ukraine with modular construction
The European Design Upgrade is a program to help rebuild Ukraine by focusing on the opportunities afforded by modular construction. It is...
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J.Margus Klaar
- Jan 22
- 3 min
Untangling wicked problems
Service design in the public sector requires a different, and more careful, approach.
24
J.Margus Klaar
- Dec 27, 2023
- 2 min
How 'bout them apples!
Since we started doing design thinking and service design trainings, we’ve always included a section on creativity
16
J.Margus Klaar
- Dec 20, 2023
- 4 min
Disregarding feelings means disregarding your customer
There is nothing worse than being treated as a wallet, rather than a valuable customer.
14
J.Margus Klaar
- Dec 13, 2023
- 3 min
Doing is harder than talking
In designing services, figuring out what the problem is, is just the tip of the metaphorical iceberg.
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