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Promises are made in meetings.
Brands happen elsewhere.
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Understand your customers. Put that understanding to work.
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Brand strategy: Enefit, Delfi, Salvest
The kids are alright
But they behave differently from the previous generation.
Brand strategy: Merko
Building a brand that works.
As hard as the company.
Service design: Tehnopol
Lung cancer is never a good experience
Care improves when the whole journey becomes visible.
Brand strategy: Kalev
Kalev. Re-imagining an Estonian legend.
Changing a national icon without being run out of the country.
Service design: Elron
What makes train travel good?
It isn’t the train. It is everything else.
Thinking
Brands are what they do. Not what they say.
Design the experience. Not just the communication.
Service design: Tallinn Airport
Redesigning the world’s cosiest airport
A very serious airport with a wonderfully unserious ambition.
Brand strategy: Helmes
Helmes. Going global.
Technology, with a human voice.
Eesti keeles
Räägime asjast.
Kes me oleme, mida me teeme ja miks see hea on.
Service design: Apollo
From dusty bookshop to glitzy entertainment brand
Three hundred percent more reasons to visit.
About us
Heads. Not overheads.
The people doing the thinking are the people doing the work.
Service design: Swedbank
Swedbank's small steps
A small step for a customer. A giant leap for a bank.
Contact us
Sometimes it is good to talk.
Especially before commissioning a six-month transformation programme.
Vacancy
Your brand here
A case study. Possibly yours.
Brand Manual | Branding & service design consultancy
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