Products and services should work the way people expect them to work. Mapping and improving the customer experience is at the core of Brand Manual.

Brands should be built from the inside out. Brands are not what they say, but what they do and that never starts with the logo. It starts with a clear purpose and strategy.

We love to  share our knowledge. To educate. To inspire. To start a discussion. Stir things up with service design at your next seminar, conference or team event. Enthusiasm and engagement guaranteed.

Service design and design thinking are management tools, that must be applied in all organisations. Often it makes more sense to learn the skills with your team than to outsource the whole service.

Replace death by Powerpoint with an impactful presentation that engages audiences. Let us help you clear out confusion and put together a clear narrative and well designed presentation, keynote or pitch-deck.

Sometimes it is good to talk. To get another perspective on a problem or to ballplank some ideas. Our broad industry knowledge allows us to give insight quickly and incisively.